Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected by 26gl Casino ("26gl", "we", "us", "our") through our website located at https://26gl.cam, mobile applications, and any related services, features, or content (collectively, the "Platform"). By accessing or using the 26gl Platform, you acknowledge that you have read, understood, and agree to the data collection, use, and disclosure practices described in this Policy.

26gl operates under license from the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to regulatory oversight regarding data protection and privacy practices. We recognize that trust is fundamental to our relationship with you, and we take our responsibility to protect your personal information seriously. This Policy is designed to be transparent about our data practices and to inform you of your rights regarding your personal data.

1.1 Controller Information

26gl Casino is the data controller responsible for your personal information collected through the Platform. For questions about this Policy or our data practices, you may contact our Data Protection Officer via email at: [email protected]. We are committed to responding to all privacy inquiries within fifteen (15) business days.

2. Information We Collect

26gl collects various categories of personal information to provide, maintain, and improve our services, comply with legal obligations, and protect the security of our Platform and users. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create a 26gl account, we collect personal information necessary to establish your identity and comply with regulatory requirements. This information includes: full legal name as it appears on government-issued identification, date of birth, gender, nationality, residential address (street address, city, province, postal code), valid email address, mobile phone number with Philippine country code, chosen username and encrypted password, and security questions and answers for account recovery purposes.

2.2 Identity Verification Documents

To comply with PAGCOR regulations and anti-money laundering requirements, 26gl collects copies of government-issued identification documents including: Philippine driver's license, Philippine passport, Philippine national ID card, or other government-issued photo identification. We may also collect proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three months. These documents are used solely for identity verification and age confirmation purposes.

2.3 Financial Transaction Information

When you deposit funds or request withdrawals, we collect payment information necessary to process transactions securely. This includes: payment method details (GCash number, PayMaya account, bank account number), transaction amounts and timestamps, transaction history and account balances, deposit sources and withdrawal destinations, and payment processor transaction reference numbers. Please note that 26gl does not directly store complete credit card numbers or full bank account credentials; such information is processed through secure third-party payment processors that maintain PCI-DSS compliance.

2.4 Gaming Activity Data

26gl collects information about your gaming activities to provide services, detect fraud, and comply with regulatory reporting requirements. Gaming data includes: games played and session durations, wagers placed and game outcomes, bonus usage and wagering requirement progress, win/loss records and account history, betting patterns and gameplay statistics, and responsible gaming limit settings and self-exclusion requests.

2.5 Device and Technical Information

When you access the 26gl Platform, we automatically collect certain technical information about your device and connection, including: IP address and geographic location data, device type, operating system, and browser information, screen resolution and device identifiers, referring URLs and pages visited, access times and session durations, cookies and similar tracking technologies, and log files recording Platform interactions and errors.

2.6 Communication Records

26gl maintains records of communications between you and our customer support team, including: live chat transcripts, email correspondence, phone call recordings (where permitted by law and with notice), support ticket history, and feedback and survey responses. These records are used to improve service quality, resolve disputes, and maintain accurate account histories.

3. How We Use Your Information

26gl uses the personal information we collect for specific, legitimate purposes related to operating our Platform, providing services, and complying with legal obligations. The primary purposes for which we process your personal data include:

3.1 Account Management and Service Provision

We use your information to create and maintain your 26gl account, process your deposits and withdrawals, enable you to play games and place wagers, manage bonuses and promotions, provide customer support services, and communicate important account updates and service changes. This processing is necessary for the performance of our contract with you.

3.2 Legal and Regulatory Compliance

26gl processes your personal data to comply with legal obligations imposed by PAGCOR licensing requirements, Philippine gaming laws, anti-money laundering and counter-terrorism financing regulations, tax reporting obligations, and data protection laws. We verify your age and identity to prevent underage gambling, maintain transaction records for audit purposes, report suspicious activities to relevant authorities, and respond to lawful requests from law enforcement and regulatory bodies.

3.3 Security and Fraud Prevention

We use your information to detect and prevent fraud, collusion, money laundering, and other prohibited activities. This includes monitoring gaming patterns for unusual or suspicious behavior, verifying the legitimacy of payment methods and transactions, protecting against unauthorized account access and identity theft, investigating potential violations of our Terms and Conditions, and maintaining Platform security and integrity.

3.4 Platform Improvement and Analytics

26gl analyzes aggregated and anonymized data to understand how users interact with our Platform, identify areas for improvement, optimize game selection and user experience, develop new features and services, and conduct market research. Where possible, we use de-identified or aggregated data that cannot be linked back to individual users.

4. Data Sharing and Disclosure

26gl does not sell your personal information to third parties. However, we may share your information with trusted service providers and partners, and in certain circumstances required by law. The categories of recipients with whom we may share your personal data include:

4.1 Service Providers and Processors

We engage third-party service providers to perform functions on our behalf, including: payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals, game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft) to deliver gaming content, cloud hosting services to store data securely, customer support platforms to manage communications, identity verification services to confirm your identity, and analytics providers to understand Platform usage. These service providers are contractually obligated to process your data only as instructed by 26gl and to maintain appropriate security measures.

4.2 Regulatory and Legal Authorities

26gl may disclose your personal information to regulatory bodies, law enforcement agencies, and courts when required by law or when necessary to: comply with PAGCOR reporting requirements, respond to valid legal processes (subpoenas, court orders, warrants), cooperate with anti-money laundering investigations, report suspicious transactions to the Anti-Money Laundering Council (AMLC), and protect our legal rights in disputes or litigation.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

26gl implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

We employ industry-standard encryption protocols (SSL/TLS) for all data transmitted between your device and our servers, encrypt sensitive data at rest using AES-256 encryption, maintain firewalls and intrusion detection systems, conduct regular security audits and penetration testing, implement secure authentication and password policies, and segregate sensitive data from general operational systems. Payment information is processed through PCI-DSS compliant payment gateways that maintain the highest security standards.

5.2 Organizational Safeguards

Access to personal information is restricted to authorized personnel who require such access to perform their job functions. We maintain strict confidentiality obligations with all employees and contractors, provide regular data protection training, implement access controls and audit logging, maintain incident response and data breach notification procedures, and conduct background checks on personnel with access to sensitive data.

5.3 Data Retention and Deletion

26gl retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information and transaction records are retained for a minimum of five (5) years from the date of your last transaction to comply with PAGCOR requirements and Philippine gaming regulations. After the retention period expires, personal data is securely deleted or anonymized. You may request deletion of your account at any time, subject to our legal obligation to retain certain records for regulatory compliance.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have specific rights regarding your personal information. 26gl respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request access to the personal information 26gl holds about you. Upon request, we will provide you with a copy of your personal data in a structured, commonly used format within thirty (30) days. You may access much of your personal information directly through your 26gl account settings.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. For changes to verified information (name, date of birth), you may need to provide supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal information, subject to certain limitations. 26gl must retain certain information to comply with legal obligations, including PAGCOR record-keeping requirements, anti-money laundering regulations, and tax reporting obligations. Where deletion is not possible due to legal requirements, we will restrict processing of your data to the minimum necessary for compliance purposes.

6.4 Right to Object and Restrict Processing

You have the right to object to certain types of data processing, including direct marketing communications (which you can opt out of at any time) and automated decision-making. You may also request restriction of processing in certain circumstances, such as while we verify the accuracy of your data or assess whether our legitimate interests override your rights.

6.5 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] with your request. We will respond within fifteen (15) business days and will verify your identity before processing your request. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

7. Cookies and Tracking Technologies

26gl uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and provide personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

7.1 Types of Cookies We Use

Essential cookies are necessary for the Platform to function and cannot be disabled. These cookies enable core functionality such as security, authentication, and account access. Functional cookies remember your preferences and settings to provide enhanced features. Performance cookies collect aggregated information about how visitors use the Platform, helping us improve performance and user experience. These cookies do not identify you individually. You can control cookie settings through your browser preferences, though disabling certain cookies may limit Platform functionality.

8. Children's Privacy

26gl services are intended solely for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have collected personal information from someone under 21, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to 26gl should contact us immediately at [email protected].

9. International Data Transfers

Your personal information is primarily stored on servers located in the Philippines. In certain circumstances, your data may be transferred to or accessed by service providers located in other countries for purposes such as cloud hosting, payment processing, or customer support services. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual protections, adherence to international data protection frameworks, and verification that recipient countries provide adequate data protection standards.

10. Changes to This Privacy Policy

26gl may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated Policy on our Platform with a revised "Last Updated" date and, where appropriate, by sending email notification to registered users. Your continued use of the 26gl Platform following notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

We are committed to resolving privacy concerns promptly and will respond to all inquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.